I ordered a tenz wooting keyboard and I want to keep track of my order but its not letting me transfer the order number to an account, it says it sent a confirmation email but I dont see it, can I get some help? #wootingtenz
#Order not showing up
near heron
empty patioBOT
I ordered a tenz wooting keyboard and I want to keep track of my order but its n...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
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Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
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All of these types of requests need to be made via the Wooting Support Wizard!
bitter bough
You don't need to transfer the order, just create an account on the hub with the same email used when ordering. It will appear after up to an hour on there by itself.
near heron
remote anchor
It takes up to an hour for new orders to appear on the hub.
Make sure it's the exact same email address that you use on the hub, and you received the confirmation email on.
near heron
yes its been like 3 days since i made the account
with the exact email address
It's not a problem its just that i stream and I have to keep it open because i have no way else to keep track if I want to check and its showing all my info, I dont want to leak myself.
remote anchor
The email addresses are not matching up if it's been that long, and the order still isn't showing up.
Whatever the mismatch is, you'll have to reach out to customer service for a fix.
near heron
where do I find that, cuz I found my problem