#Question about a support ticket

1 messages · Page 1 of 1 (latest)

ionic abyss
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So I made a support request yesterday regarding my order since there was no update on the tracking for a couple days, but today my delivery was just updated with new information about it arrival so I no longer need an investigation to happen and wanted to let whomever know that my issue seems to be solved.

crimson sequoiaBOT
# ionic abyss So I made a support request yesterday regarding my order since there was no upda...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

serene token
#

You respond to the ticket email and explain it's moving again. And we'll close the ticket.