Hi! I’m having a serious issue with my 80HE. Several keys have phantom inputs, flickering between 0.1mm and 0.4mm in Wootility even when I don't touch the keyboard. I’ve already tried a Full Reset, Full Calibration, and swapping switches, but the ghosting is still there. It looks like a faulty PCBA/sensor. Can you help me with an RMA or a module replacement? I have a video of the issue ready to send
#Wooting 80HE issue
flint minnow
tacit orchidBOT
Hi! I’m having a serious issue with my 80HE. Several keys have phantom inputs, f...
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stuck rapids
Did you turn down rgb brightness and try a different cable? Did you try a different usb port? Are you using a magnetic desk (secretlab magnus)
Also if you want customer support you should do so over the hub, this here is just community based help
flint minnow
Did you turn down rgb brightness and try a different cable? Did you try a differ...
My desk is not magnetic.
I tried different USB ports
I tried a different high-quality USB cable.
Lowering the RGB brightness doesn't stop the phantom inputs.
The issue persists across all tests, even on a bare PCB with no case. It really looks like a hardware defect on the PCBA
stuck rapids
Contact support then
flint minnow
Contact support then
Please give me their contact
humble plaza
i'm having the same issue as well :(
contacted their support, waiting for a reply as well
flint minnow
i'm having the same issue as well :(
hope it gets fixed
humble plaza
me too brother
flint minnow
Contact support then
autumn badge
Hi, I saw an email on this thread.
For anyone with 80HE modules experiencing phantom presses on arrival,
please send a ticket and, if possible, include a picture of the analog monitor, as this would be useful and appreciated and the keyboard serial number.
https://analog-monitor.wootility.io/
To send a ticket you can do this here for phantom presses
https://wooting.io/support?category=8&issue=46&faq=true
flint minnow
