#Your card was declined. Try again or use a different payment method.

1 messages · Page 1 of 1 (latest)

rugged palm
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I'm using the same card I used to buy my old keyboards, but today it's not working.

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half aspenBOT
# rugged palm I'm using the same card I used to buy my old keyboards, but today it's not worki...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

latent oak
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No one can help you with this here. This is not customer support.
Contact your bank for more information about the failed payment attempt.

rugged palm
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But it's not a banking issue; it works fine everywhere except on your site.

latent oak
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It's a payment processing issue - which is your bank.

polar walrus
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Hoshiutsu isn't the only one dealing with this issue common denominator is YOUR SITE

latent oak
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You're entitled to your opinion. Won't change the truth unfortunately. We have nothing to do with payment processing.

polar walrus
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Its not an opinion. Data is factual. The processing service that is coded into your website is encountering an error. It is likely due to high volume orders for the new keyboard. Talk to your site manager and refresh the payment program for the site. Super simple and would likely fix the issue. I get that discord mods dont deal with payment processing but I assume someone you have contacts at corporate that you could voice the issue to. If not I submitted a ticket through the website and I'm sure the people on here did too

latent oak
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I am... not a Discord mod. I.... I work here, friend.

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I am quite familiar with how our shop system works. You're welcome to reach out to our support, but we won't be able to do anything for you.

tight valve
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yo same problem here

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i have try several payment methods different card even with Wechat pay

crystal sky
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I was having the same issue with payments being declined. Tried multiple cards, Apple Pay, different browsers. What worked for me was Google Pay oddly. Just FYI. Hope it helps someone else

cold hawk