No Delivery/No Support Answer

[earnest nova]

Hello,

As i found out in the last couple of days there are plenty of people including me, who ordered modules/keyboards from you and the order is stuck in „shipped to you“ and electronically announced at the dhl tracking link.

I openend a Support Ticket on Monday, no response.

I already checked your Problems & Solutions Article and im out of the Time Window with the „First Scan Error“.

Can actually somebody from the support can take a look and tell us whatever happened/is happenning ?

Ty in Advance.

[verbal hinge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!