#Address problems

1 messages · Page 1 of 1 (latest)

hexed frigate
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Hey, I ordered my 80HE on the 24th with expedited shipping, I checked the tracking code and so far:
Label created 23rd
"We have your package" 23rd (Nevada)
"On the way" 25th (Rhode Island)
It has given me estimated delivery dates a couple times, and I just made a request to hold at a local ups access point.

The issue I'm having is that since it's been a couple days since it was estimated to arrive, I checked my invoice, and the address isn't the same I put in, the zipcode is different, and there are two very similiar street names in my area, and it was the incorrect one of the two. I had a $8 fee from UPS to change the location (if I still even can). Do you guys think it is possible for me to get the $8 refunded?

I've already emailed wooting support about it, I'm just anxious about the timeframe.

I know this isnt a wooting support area, just curious if anyone has any advice.

twin bayBOT
# hexed frigate Hey, I ordered my 80HE on the 24th with expedited shipping, I checked the tracki...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

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warped fable
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If you accidentally wrote the address wrong when ordering and didn’t review that information when checking out, the likelihood of getting any $ back for placing a hold is slim to none. If you entered your address properly but something messed up with ups/wooting’s warehouse, that’s a different story. Either way, you’ll have to wait for a response from wooting.

hexed frigate
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Fair enough, I thought about the same thing, but I wouldn't have entered a zipcode that is so vastly different than my own, which is why I feel it was a website issue.

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I obviously won't share my address, but the difference in the address was the street name, where mine has "x back road" in the middle of it while the shipping and billing address has "x road"