Wooting 80he orderdelay

[wide lintel]

I‘ve ordered my Wooting 80he and more stuff around 2 Weeks ago,
I only got a DHL link (The broadcast was announced electronically) on the Website it says it takes 24-72 hours.My order-Number is EU398080H. Is it normal or is there any Problem. I hope you can help me guys, thanks !

[real drum]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[amber elk]

https://help.wooting.io/article/83-possible-problems-during-shipping-with-solutions

[wide lintel]

thanks, but i ordered close to 20 days ago

[craggy haven]

As the article above states, you should reach out to us and the courier.

[novel grail]

Same for me, i messaged the support team via e mail yesterday. I ordered mine a week ago and have the same( electronically announced on dhl since last tuesday). Ive only ordered a module and it was in stock when i ordered.

[wide lintel]

i also ordered the module

[exotic mulch]

Same for me, also since tuesday. Might be a DHL issue

[novel grail]

Dont think so but anything is possible, ill wait for the email response and inform u guys here if i get any new infos from wooting.

[exotic mulch]

I mean wooting is shippimg in Bulk so getting stuck at this isn't uncommon sadly, but I also submitted a ticket on friday, so I will give ya also an update if I hear anything from wooting

[novel grail]

Then it shouldnt look like this or am i missing something ?

[exotic mulch]

When something is shipped in bulk, DHL collects pallets and scans them, not each package individually. So DHL might already have your package tho they didn't scanned it yet. As soon as they scan it it might show you a all around the world trip instantly in your tracking app

"Couriers pick up pallets of packages, not individual ones. Then they can be slow to scan each one so getting stuck on "No First Scan" is not unusual" was the response I got here in #🕒│waiting_room

So I believe even it is annoying, waiting is the only thing we can do.

[craggy haven]

It says shipped. That's correct?

[exotic mulch]

For me it also says it's shipped if it helps your question

[craggy haven]

It's not a question. I am confirming they aren't misunderstanding.

The package has left the warehouse, it's lost somewhere in the courier's system, unscanned.

[exotic mulch]

my bad than, sounds weird tho. Is this normal or anything the customer should do if this happens?

[craggy haven]

See the article linked at the start of the thread.

[novel grail]

Thx for the response, @exotic mulch and me are both over the time window of 72 hours, thats why i asked here and messaged ur support team to ask if this normal. I guess so, so i am patient and wait maybe something changes in the next few days. Ty.

[exotic mulch]

Hey, I got an email today from wooting to confirm my shipping adresse. I got my hopes up again

[novel grail]

Im happy for u but i assume then its a not a dhl issue i guess ?

[exotic mulch]

Idk what went wrong with it, but still could be messed up by DHL, I believe wooting can just find out what went wrong with it and track it back. Might also be a oopsies from Wooting

I guess just give it some time and we will have our keyboards

[outer nymph]

I also ordered my 80he last Tuesday and it’s still just electronically announced

[novel grail]

Are u both from germany?

[exotic mulch]

I am.

[outer nymph]

I am also from Germany, yes

[wide lintel]

me too

this is my problem its been for like 7-10 days like this

[outer nymph]

Its exactly the same with me

I kinda want to have my keyboard now after waiting for so long haha

[exotic mulch]

yea same

did you contacted support already?

@outer nymph

[outer nymph]

2 days ago but still no response

[exotic mulch]

Well I guess give it some time

I feel like it will be alright tho it's still annoying

[outer nymph]

I just dont want to wait for another week or somthing like that

Thought it would maybe arrive today but nope

[exotic mulch]

Yea there is probably something messed up

[exotic mulch]

Same, sadly nothing that we can change, gotta hope wooting will fix it as soon as possible

[outer nymph]

I got an answer from Wooting and thy said that it may be a „no first scan“ error. I answered and said that many people on this discord also experience the same error

[novel grail]

„You may be experiencing what is called a No First Scan error, which occurs either when there is a problem with how the shipping label was created, or if the parcel carrier fails to scan the shipment when it gets picked up.

In the meantime, can you please confirm your full shipping address for me?

We recognize that this is an unfortunate situation, and we appreciate your patience as we work towards getting it resolved.“

Message from support ticket

[high rune]

We all have the same issue

[high rune]

Maybe DHL has issues in the Netherlands

[outer nymph]

I got exactly the same message

[outer nymph]

could be

but it says that its still at the warehouse ... maybe its their fault

[high rune]

mine says it "Shipped to you"

so the last point is checked

[outer nymph]

how long did it take until this happened?

[high rune]

idk

[outer nymph]

mine is stuck at this for the last 7 days

@high rune how does it look like in your dhl app?

[high rune]

electronically announced

[outer nymph]

not different to mine ...

weird

[high rune]

Did it changed?

[wide lintel]

nah

[outer nymph]

Of course not … would have been too good

[outer nymph]

I think that the release of the new TenZ keyboard will also slow the delivery down

[high rune]

yeah

[novel grail]

@outer nymph i send u a pm

[ionic tulip]

for how long has it been on being packed?

[exotic mulch]

Hi, I have the same issue and believe thats the same time stamp, i have this status since the 20th of this month

[ionic tulip]

but you also share a screenshot with shipped to you?

I assume the first screenshot with the blue dots is in shopify?

ignore those, wooting hub gives the most accurate info

[exotic mulch]

Yes, thats what I think is extremly weird both are the hub

[ionic tulip]

oh wait I see it now (I didnt open the screenshot)

what do you get if you click on track your order

[exotic mulch]

The one with "shipped to you l" If I click on the order on the hub, the other one is when I go to "contact us" and then ask for my order status

It says electronicly announced

Also since tuesday the 20th

I also reached out to support already but the only thing happend was that I had to confirm my adresse

That was on wednesday at 2pm iirc since then nothing happend

[ionic tulip]

can you give me your order number?

[exotic mulch]

Ofc EU398397H

Thank you for taking a look at it!

[ionic tulip]

you send a message to our CS team already correct?

[exotic mulch]

Yes indeed first on last week Friday got a reply on wednesday where I had to confirm my adresse and I confirmed my Adresse like 20ish minutes after

If you wish I can send you the E-Mails aswell, @ionic tulip

[ionic tulip]

no thats ok! I dont work within the customer service team! Your situation is a bit specific/special so I dont have direct answer for you

but a colleague of mine will get back to you next week during the work days and then things should get resolved :)

its now 5pm so most people have clocked out for the weekend

[exotic mulch]

I really appreciate the help, thanks alot

[high rune]

good luck for you, i hope you get your keyboard

[exotic mulch]

We will all get our keyboard, just have some patience and it will work out

[high rune]

Btw mine its like that

[high rune]

since last Tuesday

[exotic mulch]

Mines the same

As I said have some more patience, worrying to much wont get you further

[high rune]

Yeah, nothing will change over the weekend anyway.

Let's see what happens.

[exotic mulch]

@ionic tulip ayy I am sorry for pinging you again, but I wanted to ask if it would help to send another mail to the CS with this thread linked or should I just wait?

[outer nymph]

also the 20th

@exotic mulch and I have exacly the same situation haha

[exotic mulch]

Yup we all do, atleast seems like it

[ionic tulip]

No you just just wait! Its better to keep everything in one email chain and 'spamming' messages is not gonna make things faster :)

[exotic mulch]

Okay, thank you

[ionic tulip]

I assume you both have the same internal issue/cause that resulted in this. If you've sent an email to support already, then please wait for a colleague to get back to you! they'll do their best to see what went wrong and get your order to you asap

[high rune]

But why isn't the "Shipped to you" field filled in for you yet?

[exotic mulch]

Cuz it's probably not shipped yet

[outer nymph]

I got this answer yesterday from the support. Do you think there will be further emails or do I just have to wait for it to arrive?

„You may be experiencing what is called a No First Scan error, which occurs either when there is a problem with how the shipping label was created, or if the parcel carrier fails to scan the shipment when it gets picked up.

In the meantime, can you please confirm your full shipping address for me?

We recognize that this is an unfortunate situation, and we appreciate your patience as we work towards getting it resolved.“

[high rune]

MIne says its shipped

🦤

[outer nymph]

https://wooting.io/order-status?

this is a bit more detailed

[high rune]

ahh never mind

[ionic tulip]

if you replied with what they asked for (shipping info) then you will get a reply as a follow up

[wide lintel]

this is mine

[high rune]

we all have the same issue

[ionic tulip]

same goes for everyone with the similar issue. Send a message to CS and if you got a reply, do what they ask/require from you and then wait until you get contacted again :) no need to send new emails, just keep it in the same email chain

[outer nymph]

Got a new update today. Did you guys also receive that email?

[exotic mulch]

yes same here, being patient was the right thing

[high rune]

Yeah, no

[cold coral]

There's the full tracking number, you might want to delete this

[outer nymph]

I hope that it won’t take longer than 1 week from now on

[exotic mulch]

hope so too tbh

[violet seal]

I never wanted to buy the Wooting because it’s not from Amazon, my friends talked me into it, now I’m having problems and waiting, should have sticked with my apex

[high rune]

The thing is my current keyboard is almost dead and i wanted a wooting for almost a year now.

[outer nymph]

Same

[craggy haven]

Going to lock this thread up and merge y'all into the other one.