#New V2 arrived 15 mins ago. Struggling. Please help.

1 messages · Page 1 of 1 (latest)

gilded escarp
#

Evening folks. My V2 arrived around 20 mins ago and I’m fitting caps.

However, left shift does not want to fit. The holes under the cap don’t align with the posts of the switch.

Any suggestions? The other shift caps in the kit are too small also.

summer zealotBOT
# gilded escarp Evening folks. My V2 arrived around 20 mins ago and I’m fitting caps. However,...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

gilded escarp
small spoke
#

Cuz it looks like an iso Layout

oblique holly
# gilded escarp

You're trying to put the wrong keycap on. You need the short shift and the key next to it. Look at your old keyboard - or the quickstart for your board.

gilded escarp
#

You folks are legends. I’m a muppet 🤦‍♂️

#

I just went with the caps in the order they were in the box.

oblique holly
#

Not the first to do so, not the last.