Auto resetting while booting the pc

[agile egret]

When I boot the computer my wooting keep doing a factory reset every time I don’t know why. Everything worked good a week ago

[wanton stag]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Basic Troubleshooting

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[teal siren]

Hi, so this is the third reported case of the keyboard profiles being reset on boot...
This is a very strange issue, so I am not sure what could be the cause. I have some follow-up requests/tests to confirm what is occurring.

1. If you unplug the keyboard and wait 2 minutes, then reconnect the device, do you experience this issue (or only on boot)?
2. Does this behavior occur when you connect the keyboard to another device?
3. How often does this occur (every boot, only sometimes, etc)?
4. Have you made any changes to the keyboard (i.e. firmware update) this week?
5. Can you perform the test below and record a video of this behavior occurring (we wish to check at what point the reset occurs: start, BIOS, login screen, etc)?

• Set the keyboard default profile to "RED". This is to see if the profile resets.
• Record a video of the computer.
• Restart the system.
• See when the keyboard profile reset occurs.

6. Have you made any changes to the BIOS/motherboard settings?
7. What motherboard do you currently have (if possible, a link would be ideal)?

For references
(case 1 - internal Ticket can't share)
(case 2 )

[agile egret]

Hi thanks you for the help I think it’s fixed now, it was due to my motherboard because I unplugged the cables of my motherboard and I re plugged the front panel one in the wrong pins but never noticed since it was booting correctly I re plugged it again in the right pins and the keyboard did not reset this time so I think it’s good ty