Had my keyboard for only about a week. I immediately ran into problems where my keystrokes were continuously registering even after release. I (believe) this has been fixed since downloading Wootility and making sure my firmware was up to date (haven't run into this issue since). Now, as of yesterday, my keyboard would randomly disconnect and reconnect. I've tried changing the USB connection port as well as unplug and re-plug the USB-C connection on the keyboard. I've seen people mention Tachyon mode, I'm not running Tachyon mode, nor have I ever ran Tachyon mode. Let me know if there are any fixes for this! Starting to get a little worried about my purchase here...
#80HE Randomly Disconnects and Reconnects
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!