Can you fix this
#Hi, I made order 15mins ago alumium 60% v2 ANSI, I wanna switch the layout ANSI to ISO (Nordic)
mellow lagoon
open nimbusBOT
Can you fix this
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
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All of these types of requests need to be made via the Wooting Support Wizard!
glass rock
It's going to be faster if you cancel your order and order the right version again. Go to https://hub.wooting.io and create an account with the same email you used to order, then wait for your order to appear there and cancel it.
glass rock
It might take up to an hour
mellow lagoon
?
What about the moneys?
how long it usually takes to get moneys back
Refund process: Your refund will start within two business days.
Refund completion: You’ll have your money back within two weeks.
you sure its not fast just to tell support? I send email to them
glass rock
If you need to get the money first, then yes, that's faster
Just hold the order first, or else it might ship before you get your request done
mellow lagoon
Won't be home for a while, or need to contact us about your order before it ships? Place your order on hold and we will make sure it doesn't leave our warehouse.
yeah this is good
I just put it on hjold and i sended message to support
thanks for help, now i guess i just wait support to contact me
outer kindle
Gotta cancel the order.