#Code profile problem

1 messages · Page 1 of 1 (latest)

stiff turret
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After the update, my Wooting 60HE keyboard stopped working. I saved my profile code and reset it. Now when I enter my code, I get an error saying that it is invalid. What could be the problem?
The code - cce90750ec849acc5253544c1413901dc44d

alpine robinBOT
# stiff turret After the update, my Wooting 60HE keyboard stopped working. I saved my profile c...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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fiery heath
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@floral sparrow Any idea what could cause this? I've tried importing the profile in v4, stable and beta with no avail. It says "Failed to process profile"

floral sparrow
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hmm ill check it out

stiff turret
cyan rose
#

i been having same issue after updating yesterday. havent found a fix for it yet

light python
#

have same issue

floral sparrow
#

please post your profiles codes and wootility version so I can test it out

light python
cyan rose
floral sparrow
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thanks, we will look into

floral sparrow
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were these profiles ones you created, or did you get the codes from somewhere?

cyan rose
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i got my code from a friend

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but i tried with my own codes and it said the same thing

floral sparrow
#

hm ok thanks

floral sparrow
cyan rose
#

sure

floral sparrow
#

we know what's going on and will fix

cobalt plinth
#

The issue is fixed and profile import/export should work now, although you'll need to re-export any profiles whose codes were broken

cyan rose
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ty 🙏