Key pressed non stop

[paper rapids]

Received my keyboars today with lekker tikken swtches,my U "letter" key is showing that it is pressed all the time,sometimes it goes above 1mm AP,how to fix it

[vernal spoke]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[magic viper]

Are you using the stock cable? What is your RGB settings? Tachyon mode enabled? 8000 Hz polling rate?

[paper rapids]

Tachyon mode enable,using wooting cable,rgb static

[paper rapids]

yesterday was "U" key ,today Lshift and win.

[green sinew]

i have same problem on 60he

U, left shift, win, P

[paper rapids]

when you bought the keyboard

[green sinew]

mine is bought in late 2023 but i never had this problem, modded it too

but never had this problem for 3 years almost

[paper rapids]

i hope its cuz of the update,i received mine yesterday

[green sinew]

i'm not sure, i don't know if we have the same updates

but it's annoying as hell, when it happens try putting in max actuation then lower it to what you had before

[paper rapids]

dunno,i havent spend 240 euros on keyboard to tweek it for working properly.

[green sinew]

ikr

[magic viper]

Could you try disabling Tachyon mode and lowering the RGB brightness to see if it helps?

[paper rapids]

Disabling tachyon mode results in less issues,but the problem is still there,and i want to use tach mode

[magic viper]

I think I'm not able to help you further.. Best would be to contact official support using the Wooting Support Wizard linked above by the bot

Feel free to link this thread in the support ticket

[paper rapids]

I ll test with new cable today,hope it will fix

[paper rapids]

im testing with my phone charger cable,for 1 hour no problems,what are possibilities wooting cable is faulty?

[pallid basin]

Curious question, how long is the phone cable?

[paper rapids]

1m

[paper rapids]

1m-cable,now i bought brand new 2m cable(100w) ,played 1 game ,no issues

[pallid basin]

very interesting. could be a faulty cable then maybe. But yes you should contact support about this if you haven't yet

at worst they can at least send you a new cable if it's a cable issue

[paper rapids]

im still having no issues,so i hope its fixed,defenetly try it for few more days to be sure

[lone gorge]

Thanks for the Discord link (I sent an email).
While swapping the cable seemed to resolve the issue, what was shown in the analog monitor is not a good sign and more likely indicates a faulty hall sensor rather than this being caused by a USB-C cable with high resistances/voltage drop (if that was the case it would affect a lot more sensors) .