half dust
I just orderd a keyboard and when i pressed order it changed my adress for some reason. Tried to create a account to change the shipping adress but when I try to create a account it just says invalid token
When I try to cancel the order without wooting account on the hub i just get an error when i try to send it in
tired obsidianBOT
I just orderd a keyboard and when i pressed order it changed my adress for some ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Support Wizard!
half dust
Can't create an account. it just says invalid token when i try to pick a password
glad socket
Did you receive an order confirmation email? What's the order number?
half dust
yes i did EU399027H
glad socket
I've put the order on hold for you. It won't ship till you can create an account, or reach out to support (links above) to correct the issue.
half dust
okay thanks! is there an issue with the website right now? because i cant create an account right now
glad socket
Shouldn't be an issue for creating accounts.
unique perch