raw flame
Hey everyone! Quick question:
According to the Wooting website, UPS is supposed to have received my package 3 days ago, but the UPS tracking still says they haven’t received it yet (no updates at all).
Has anyone here had the same issue before? If yes, how long did it take to update? 🙏
Thanks for everyone!
oak veldtBOT
Hey everyone! Quick question:
According to the Wooting website, UPS is supposed ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Support Wizard!
fringe crescent
This is normal. UPS probably has your package already but hasn't scanned yet. It may take 24–72 business hours for the package to be registered in their system. You should get an update sometime this week.
raw flame
That makes sense, thanks!
I just thought the express shipping would deliver during the weekend, since the estimated delivery date was showing this weekend for me
Thanks a lot 🙂
raw flame
By the way, do you know if UPS delivers this in the mailbox, or is it signature required? @fringe crescent