subtle umbra
im using a wooting 60he v2, not the module just the prebuilt one. i was playing siege when my keyboard started to flicker? and the keys changed such that basically everything was remapped. tried resetting it and it said wootility couldnt detect it so i restarted my pc and now it works again but still cant be detected by the app when i try to reset it
frank oarBOT
im using a wooting 60he v2, not the module just the prebuilt one. i was playing ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Support Wizard!
meager scroll
How's the keyboard connected to the PC?
subtle umbra
im using the usb adapter that came with it
meager scroll
So it's plugged directly into the motherboard using the included USB cable?
meager scroll
Any RGB softwares running in the background that can interfere with Wootility's connection to the keyboard?
Artemis RGB
Asus Armoury Crate
L-Connect3
Open RGB
Project Aurora
Razer software
Signal RGB
Motiv Mix
Nano Leaf desktop app
subtle umbra
no, i uninstalled the only rgb software i had just in case
meager scroll
Did you replug the keyboard after uninstalling the software?
subtle umbra
restarted my pc too, that also didnt seem to do anything
meager scroll
Are you using desktop Wootility app or web software? If web software, which browser are you using?
subtle umbra
i’m using the app, but the website on brave (browser) had the same issue
meager scroll
Can you try using a different cable and port and then attempt to restore one more time in a Chrome or any other browser
subtle umbra
ill try another cable
that didnt work eitehr
i used a different cable in a different usb port
should i try without the usb dongle? just usb c?
surreal kestrel
I also had the issue on the two HE when I tried to reset
I just did the whole reset process again
And it worked but idk about your case
It’s was stuck “connecting device” and then “connections failed try again”
subtle umbra
ive reset it like 10 times to no avail unfortunately
surreal kestrel
I mean restart the process fully not just replug it in
Cause that also didn’t work, had to fully restart
subtle umbra
im not following
surreal kestrel
It would ask you to replug the keyboard, but that didn’t work for me, had to hold down the keys for resetting again
For it to initiate the reset
And it worked after that
subtle umbra
oh yeah im doing that
surreal kestrel
Hmm then idk man, best of luck to you
subtle umbra
thank you
surreal kestrel
Mine worked after like 2-3 tries
meager scroll
Can you go in Device Manager, click 'View' > 'Devices by container', then take a screenshot
meager scroll
That seems normal. Can try disabling background apps and then try again, in case some software is interfering
subtle umbra
i cant imagine anything would be interfering. i havent installed any software in the past week or so
what would you recommend i look for
meager scroll
what would you recommend i look for
I listed possible softwares that can interfere with the connection, not exactly sure what else can mess with it. Disable everything in the system tray and then restore it. Just making sure, to restore the keyboard you pressed top right and bottom right keys while plugging the keyboard right?
subtle umbra
yes i did, whats weird is that i get a message in the app saying that the keyboard has been disconnected and when i plug it in again its recognized. the issue seems to be with the wootility app. could i try uninstalling it and downloading an older version?
meager scroll
Shouldn't be an issue with the Wootility if it happens in both web and desktop softwares
Do you have another PC or laptop to try restoring it there? to rule out that the issue isn't the keyboard itself
subtle umbra
yeah that didnt help either. i have almost nothing in my tray as well. and right now theres nothing else i can plug it into no
this makes no sense to me
meager scroll
Not sure what can be an issue here. Would be better to contact Wooting for further assistance https://wooting.io/support
subtle umbra
thank you for your help
