backspace key is stuck

[languid moon]

I jsut unboxed my wooting HE60 V2 but my backspace key keeps getting stuck in the down possition i took the keycap off and it looks to be the stabilizers that won't go back up

[ivory patrol]

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[charred basalt]

They aren't supposed to go back up by themselves. Pull one up with a finger, and the other should follow.

[dawn notch]

Check if your switch goes back up after releasing the "cross"

The green circle is a switch (the thing the keycap sits on)

[languid moon]

wdym

but like is it normal when i press backspace it stays down?

[languid moon]

there is no way thats normal

[charred basalt]

That is how stabilizers work when there's no keycap installed. They are counterweights to the switch. They are only supposed to go up when pulled up by the switch.

Which is why I'm asking you to test if that is what happens. If you pull on end up, does the other follow it up and down smoothly?

[languid moon]

oh thats what you mean well yeah the stabilizers do stay down but so does the whole keycap and i have to like pull it up

[charred basalt]

You're not listening. I'm telling you to REMOVE the keycap and test.

[languid moon]

i did remove the keycap and they stay down like they should then i pull them back up but i do notice that they are harder to pull up then the other stabilizers

[languid moon]

Sorry misread it

If you want me to i could send a short video showing what happens when i press the key

[charred basalt]

I perfectly understand what's happening. I am trying to help you diagnose the cause.

[languid moon]

alright u want me to do anything else?

[languid moon]

??

[dry belfry]

Mansen wants to check where the fault lies, as the backspace has three parts

• Stabilizers – the two pieces of plastic on the left and right that keep larger keycaps stable. If these are jammed, you can check whether they move up and down easily.

• The switch – located in the center. Simply pressing this can check if it has any issues.

• The keycap – if this is warped or has bent stems, it can cause additional friction with the stabilizer, causing the keycap to get stuck.

The testing Mansen wants to do is to see if there is any issue caused by the keycap, which can be done by removing the backspace keycap and checking whether the stabilizer or switch has issues.

If you have the 60HE v2, there is also the possibility that the friction fit is caught on the stabilizer, which may require removing the module and reseating it to fix the issue.

[languid moon]

Alright thank you and sorry if i caused any confusion im not the best at the technological side of keyboards and yeah its the stabilizers they get stuck down more then they should and the keycap sometimes won't go back up so i have to pull it up myself also i already checked and the keycap and switches aren't the problem

[dry belfry]

no worrys
in that case best to remove the Module from the case and try pulling the friciton fit out a bit (incase this is stuck between the Switch plate/pcb)

[languid moon]

ok i took the module out and see both screws

do i unscrew them a bit

[dry belfry]

also best to check if the silicone is slighty off (somtiems it gets pushed in and causes issues)

[languid moon]

the silicone isn't touching the screws

so do i do anything with the screws?

[dry belfry]

you can SLightly unscrew these and see if it helps (half a rotation would do)

but can give the stablizers a try to see if the problem is resolved before reassambly

[languid moon]

i turned both screws halfway

and its still stuck

i also don't kow how much i can unscrew them because i feel like if theyf all out the sabiliziers might break

[dry belfry]

unlikely to break and most likely wont fall out (the switch-plate above would prevent that)

[languid moon]

oh alright

[dry belfry]

so my current theoy is that their may be something between the stabilizer stem/housing causing friction

[languid moon]

maybe also i don't know if its normal but when the stabilizers are up they can like wigle around

[dry belfry]

they have a bit of play so the wiggle is normal
Maybe able to wiggle this a bit upside down and remove anyhting stuck between (if lucky)

[languid moon]

also i don't know if this is a posiblility but is it possible there is too much like lubricant or whatever is in there to lessen the friction

[dawn notch]

Did you personally add lube?

[languid moon]

nope

[dawn notch]

Then that's unlikely

As Andrew is steering towards you might need to disassemble the stabiliser to check the inbetween bit

It could be something silly. Did it do this from the get go?

Or did it appear later?

[languid moon]

nah i unboxed it and noticed it happening around like 30 minutes after i was playing games and typing

[dawn notch]

So, it is possible that either in the factory or in that short window, something managed to get in there

Could even be as small as a grain of sand

[languid moon]

yeah i guess so

[dawn notch]

If you feel comfortable disassembling the stabiliser, I would do that first

There's the image above and I believe there's an official wooting disassembly video too

It looks complicated but assure you it's rather sturdy material that won't just break

[languid moon]

Ok i'll try to do that

[languid moon]

I can only find an assembly one

[charred basalt]

So play it in reverse

[languid moon]

hmmmm

well they just don't include anything about like stabilizers

[dawn notch]

I'm fairly sure they do

[dry belfry]

i made a quick guide last week for the 60HE v2 any feedback would be appreciated

https://help.wooting.io/article/330-wooting-60he-v2-dissasmly-guide

[languid moon]

Yo i just disasembledmy keyboard and it works perfectly now

[languid moon]

Also amazing guide my stabilizers are like new

[languid moon]

also where can i find this again if i need it

[dry belfry]

you can bookmark it but it also in the knowlage base (witch is a bit dated so can be hard to find)

[languid moon]

Alright ill jsut pbook mark it

thanks