#my package is being hold until i pay the taxes, but im not able to pay them

1 messages · Page 1 of 1 (latest)

brazen river
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i literally can't, as far as i know (because this is my first time buying something from another country (im from chile)) there should be a yellow banner saying "you have to pay X$ bla bla bla > Pay Now", but there isn't

woeful compassBOT
# brazen river i literally can't, as far as i know (because this is my first time buying someth...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

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brazen river
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plz help 🥹

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also my main language isn't english, so im really sorry if i don't explain myself very well 🙏

brazen river
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i dont know what to do

trim quail
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Contact ups

brazen river
trim quail
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Just find their customer service contact on the website

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Should be mail and/or call

brazen river
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oh okay tysm

brazen river
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also

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why the hell is the shipping company UPS???

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im pretty sure i paid for FedEx

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not ups

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idk

clear locust
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Not all couriers deliver their own packages everywhere. But could be a fulfillment error.

Either way if the link we provided you, tells you duties are outstanding, you'll have to reach out to UPS.

brazen river
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does ups have any email

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or something i can use to contact them?

clear locust
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There's either a contact option on the page that shows the shipment status or on their main website.

Could try googling "UPS contact Chile"

brazen river
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i think i found it, im calling them tomorrow because its 5:06 for me rn lol

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tysm