#my package is being hold until i pay the taxes, but im not able to pay them
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
plz help 🥹
also my main language isn't english, so im really sorry if i don't explain myself very well 🙏
something like this (i couldn't find an example in english sorry)
i dont know what to do
Contact ups
how
oh okay tysm
also
why the hell is the shipping company UPS???
im pretty sure i paid for FedEx
not ups
idk
Not all couriers deliver their own packages everywhere. But could be a fulfillment error.
Either way if the link we provided you, tells you duties are outstanding, you'll have to reach out to UPS.
hm okay
does ups have any email
or something i can use to contact them?
There's either a contact option on the page that shows the shipment status or on their main website.
Could try googling "UPS contact Chile"
oh okay let me try that
i think i found it, im calling them tomorrow because its 5:06 for me rn lol
tysm