Wooting 60HE not functioning when holding down keys

[uncut heart]

Has anyone else had issues with their keyboard where when you’re playing a game and holding down a for instance to move it’s not moving like tapping will make you move for say one step but to sort it I have to unplug and replug back in

[proud sequoia]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[somber patrol]

Can you share your profile? Are you using Tachyon mode? Stock switches and cable?

[fierce plover]

may also want to try the RGB effect "RT-Display": this will show what the keyboard detects and sends to the system

• Green pressed
• Red released