#Damaged 60HE V2 Module from delivery

1 messages · Page 1 of 1 (latest)

sharp parcel
#

Just wanted to get some information, sorry if this isn't the right place. I ordered my son the 60HEV2 Module and case from Wooting's store and the module arrived damaged, I looked through the information on the website and it said to return it and I intend to do so but I wanted to make sure I just use the page and say it's damaged for a return refund or do I need to do more? Just all a little confusing for me. Plan to return all items in the order but only have the damage to the module so do I just follow the page and just have that one listed as damaged?

hallow houndBOT
# sharp parcel Just wanted to get some information, sorry if this isn't the right place. I orde...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!