URGENT: Order locked in Hub

[keen comet]

@Support URGENT HELP NEEDED: Order locked in Hub

Order Number: ROWXXXXX

Hi, I have an urgent request.
I submitted a ticket to change my Wooting 80HE Module from JIS to ANSI.
However, the Wooting Hub status is now "Ready to pack" and I CANNOT put the order on hold myself (the button is missing).

Please pause the shipment before it leaves the warehouse!
I really need to switch to ANSI layout.
Thank you!

[fierce goblet]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[heady jungle]

This is community support, not official support.

[keen comet]

I understand, but this is an emergency.
I already submitted an official ticket, but the "Hold" button is MISSING on my Hub and the status is "Ready to pack".
If I wait for the ticket response, it will ship out.
I am desperate to find a way to pause it.

[scarlet hornet]

I had a similar issue they responded within 15 mins so hopefully they get back to you soon. On the plus side I think inventory count is happening right now so it shouldn’t be able to be shipped out right now anyways

[keen comet]

Thank you so much for the info!
That gives me a lot of hope regarding the inventory count.
I'll wait for the support team's response.
Really appreciate your help!

[scarlet hornet]

Np #📦│batch_updates has the exact days of when stuff should resume that is as long as you ordered it after the 4th. If you did and don’t have a reply by the time it resumes then I’d worry more. Also forgot to say I’d remove the exact order ID and maybe just keep ROW in the msg above as it is linked to the address you ordered it for.

[keen comet]

URGENT: Order locked in Hub

[keen comet]

Thanks for the heads-up!
I just edited my post and removed the order ID for security.
I'll check the #batch_updates channel as well.
You are a lifesaver!

[scarlet hornet]

Always happy to help! Hopefully they can get it resolved for you!

[silver shard]

Only Wooting staff can do something with the order number, so if you did bet on them intervening from this post, removing it is the wrong move. It’s worthless to anybody else.

[deep flame]

We cannot hold the order. It's already submitted to the fulfilment center

[scarlet hornet]

Yea I guess you’re probably right about that didn’t really dig deep on it I just know with some company’s that’s a privacy thing my bad, however think their discord is linked to the order anyway

[keen comet]

Update: The support team was able to help me change the order!
Thank you @scarlet hornet for your kindness and advice. I really appreciate it!