Arrival

[stone ibex]

I ordered mid December, and I don’t have access to wooting hub. Is there any ideas of when my order is going to ship or arrive ?.. NA-PUPPET-3.

[plain jackal]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[vital cosmos]

Why don't you have access to the hub?
You can look your order up in a pinch here - https://next.wooting.io/product-status

[stone ibex]

I didn’t click the button I got sent after i bought the keyboard until days later I realized. So then I made a wooting hub account with the email I used to buy. I don’t see any orders, I tried transferring just incase and nothing works.
I checked the order status but i know the wooting hub is more accurate and tells you more besides the arrival date.

[vital cosmos]

Did you ever receive an email with an order confirmation when you ordered?

[stone ibex]

actually no, just an email saying to activate my wooting account, which is why i’m assuming I don’t have access to the hub which was what I was talking abt there in my previous message

yeah now that i’m looking back right now i actually didn’t receive an email with an order confirmation, and I keep track of every emails I get.

[vital cosmos]

So that's your problem. Whatever email was used during checkout is not the one you're trying to use. It's either a different one altogether (common when using express Google/apple checkout and such), or there's a typo.

You'll have to reach out to our support (wizard links above) with the full name and shipping address of the order, so we can help track down the order and help fix it for you - and give you an update on the order. It could already be shipped, and you just don't know, cause the email with tracking information went nowhere. Impossible to say.

[stone ibex]

but there’s no way I used a different email or mistyped, because why would I receive an email saying to activate my account ?.. the day after I ordered ?

[vital cosmos]

Because you tried to create an account on our hub. That's what that email is for.

Anyone can create a hub account, order or not. 🙂

[stone ibex]

no yeah I get that, but i’m talking abt the email on the actual order

[round ivy]

Accounts are not created on ordering something

[stone ibex]

I know I know

[vital cosmos]

Again - That email is in response to you creating the account.

Get in touch with support, and we'll help sort you out.

[stone ibex]

sounds good thank yall!

wait let’s say I did use another email on accident, should I make a wooting hub account with my other email js incase to check? @vital cosmos
sorry for the ping

[vital cosmos]

Shouldn't need to. Once we can find the order, we can edit what email address is on the order, so it will appear on the "correct" hub account you already made.