I just bought the 80HE yesterday and need to place the order on hold since i forgot to enter my floor and door number on the address but they are already prepared for shipping any idea how i can place is on hold because i dont see it anywhere on the website
#I entered the wrong shipping address and needs to place the order on hold
hot crest
clear summitBOT
I just bought the 80HE yesterday and need to place the order on hold since i for...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
hot crest
I entered the wrong shipping and need to change it but my order has already been fulfilled
serene echo
Unfortunately nobody here can help with this. If your order has been fulfilled and is ready to ship, it's out of Wooting's control to hold it or change the shipping address. Once you receive a tracking number, you may be able to change the delivery address yourself or contact the carrier.
vast marsh
You can hold your order via the hub (links above) provided the order hasn't shipped or been submitted to be packed already.
hot crest
Ye but Im not able hold order anymore
vast marsh
Then see Shafie's message above.