#Keyboard Disconnects

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storm barn
#

I have a Wooting 80HE which is fairly new (got it in August). When I first got it, it would have the occasional disconnect but I kind of ignored it since it wasn't really an issue at the time.

Recently in the last couple days I've noticed it disconnecting more often. I'm not sure what triggers the disconnection and it seems to be random but when it does happen I'll hear the system audio for when a USB device is removed/plugged in.

I've tried to troubleshoot a bit with checking for updates, trying other ports, and trying on another device. This disconnect issue happens no matter which port I've connected it to and across 3 different devices.

Is there anything else I could try aside from replacing the keyboard or wire?

hot glacierBOT
# storm barn I have a Wooting 80HE which is fairly new (got it in August). When I first got i...

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