Didn’t come with any key caps . Even tho I paid for basic keycaps that come installed .

[amber plume]

My keyboards has been delivered and when opening the packaging I noticed their wasn’t any keycaps installed on my keyboard which was very disappointing. I’ve made a ticket on the website . Does anyone know the procedure they will do to help me with this ?

[icy obsidian]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[umbral mist]

What's the order number? EUxxx/USxxx

[amber plume]

EU391126H

[umbral mist]

You did in fact not include keycaps with your order.

[amber plume]

Yh I’ve checked my ss of when I made the order and realised that I didn’t . I genuinely don’t know how that happend cause I remember including them but either way I’ve just ordered some so hopefully they won’t take too long to be delivered. Thanks for the help