Initialization error on new PC

[distant lichen]

Hey there, I just ripped out my GPU and PSU and put it into a new home-built system. Everything has loaded fine EXCEPT for Wootility. My 80HE retains base functionality but is completely incapable of initializing to Wootility which is causing problems with games I want to play. I've tried updating to the latest Wootility version, using both USB-Cs in my separate headers, restarting the computer, and removing the 80HE from the memorized devices. In the Wootility app before I removed the 80HE, it said that my device was disconnected. Anybody have any ideas? Thanks in advance.

[gray solstice]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[zenith dune]

make sure ur plugs for ur USB are plugged into ur motherboard

[distant lichen]

They are. I still have power but it won’t initialize in wootility.

[pure dragon]

i assume windows did not assign the drivers for wootility correctly to check can you following the steps below and take a picture of the drivers to see if "HID-compliant device " is listed (driver for wootility)

1. Right-click the "Windows Start icon"
2. Select "Device Manager"
3. Select "View"
4. Select "Devices by container"
5. Find the keyboard and expand the device tree
6. Take a screenshot of the results

[distant lichen]

Thanks for your response! I just got my responses from Kees through the email support, and he walked me through these steps to flush the registry like you're suggesting. On top of it, I also uninstalled "wootility-analog-sdk" in Device Manager when uninstalling the Wootility app. I'm not sure which of those did it, but the problem's all fixed now! Back to the grind!