Is it possible to change the address or do i have to cancel my delivery and wait until wooting resends it?
#My order will be delivered to a wrong address. It has been shipped but has not been delivered yet.
velvet radish
ocean daggerBOT
Is it possible to change the address or do i have to cancel my delivery and wait...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
solid portal
reach out to our support please via the link the bot provides
velvet radish
i reached out but ive read that the usual response time is between 2-7 days currently, which is time that i dont have rn. Since it will be delivered the next few days (maybe tomorrow) probably.
solid portal
well cancellation also happens only through the ticket system at this point in the order lifecycle. and just to answer one question you had we cant change where it goes once its out of the warehouse
sometimes the receiver can change it to a nearby address or a locker
velvet radish
If i cancel my delivery. The carrier would send it back to wooting. Since its not a cancellation, would it be sent out again to the same address?
velvet radish
alright thanks for the help
velvet radish
well cancellation also happens only through the ticket system at this point in t...
can you techically not change the address when its only like an hour away from my place btw? its not in a different country or something