No updates in a while

[twilit reef]

Hi, I ordered a wooting 60HE+ in december but i havent had any status updates in a while now and i've emailed asking about it but no response yet, should i just keep waiting and is there any way i can get an update?

[tiny rain]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[toxic thunder]

you can see updates in the hub.wooting.io

[twilit reef]

yeah i can see the order but it hasnt been udpated in a while it's stuck on "shipped to you" and the dpd website doesnt have any updates either

[toxic thunder]

DPD doesn't update that every time

Delivery companies love to skip the scans when u package is moving

[twilit reef]

love that 😭
last time it got updated apparently it was in the netherlands which is fun

[toxic thunder]

bc its in the hands of DPD wooting can't do anything, soo the best thing that u can do is wait