Connectivity Issues with Keyboard

[urban breach]

Hello, I have been having issues for months where my keyboard will suddenly shut itself off and not work even though the cord is plugged in. The final straw that is making me ask this question in here is that my keyboard would not connect to the computer despite cleaning ports and updating the keyboard to its latest firmware. I also get the accompanying Windows notification when it suddenly shuts off. Any ideas on how to fix this? It has been quite annoying and if anyone knows it would be greatly appreciated.

[tiny swan]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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