Hey guys so i accidentally put the wrong city and noticed to late to edit it but i cant find the hold order button because its already processed for fulfillment i think can someone help!
#Wrong city
winter pasture
timber lodgeBOT
Hey guys so i accidentally put the wrong city and noticed to late to edit it but...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
wintry oracle
Unfortunately not. Your order is past the point where we can interfere.
You'll have to wait till the courier tracking code is active, and then see if they allow redelivery to a pickup point or a different address.
winter pasture
Unfortunately not. Your order is past the point where we can interfere.
You'll ...
Even if its not shipped out yet? It doesnt say that process has started its inly in fulfillment
wintry oracle
Once the order has been submitted to our fulfilment partners, we no longer have control over the order.
This is why you can no longer put the order on hold in the hub.
winter pasture
I see okay thank you so much do you know like if i can get ahold of them? Or do i just have to wait and try to get lucky with the delivery service?
wintry oracle
Until you have the tracking code, you won't be able to reach out about the shipment. So just gotta wait for now.