Wooting 60HE V2

[dense hornet]

my keyboard feels very static and electric whenever I touch it, there has been nothing else wrong with it except when touching it on specific areas, I feel electricity stings in my hand. is there any fix for this please?

[halcyon pivot]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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[ancient stirrup]

Is it a prebuilt 60HEv2 or a module? In a different case maybe?

[dense hornet]

Prebuilt 60HEv2

I already opened a support ticket, no reply yet

[ancient stirrup]

Is your PC's power supply properly grounded? What does the cable look like and the wall socket?

[dense hornet]

It is grounded properly, normal cable I guess and wall socket. Never had an issue with any other keyboard do this, I'm currently using my old 60HE+

and no issues whatsoever

[ancient stirrup]

Curious. It's an alu version? The V2?

[dense hornet]

yes, silver one

I have an 80HE alu one as well, no issues with it as well whatsoever

[ancient stirrup]

Hm... not sure why the keyboard is giving you the zaps. It should only be possible if something between the wall and hands aren't properly grounded.

Only theory I have is that maybe the case itself has some sort of slight defect in the finish, causing it to bridge something

[dense hornet]

so should I just wait for support to answer?

I'm not a pro with these things, it's the first time opening a support case with wooting honestly, never had this problem before :((

[ancient stirrup]

You can wait for them to respond, or maybe someone here has an idea. I don't have any ideas on how to help fix this.

[dense hornet]

Thank you, your help is much appreciated ❤️

[inner rock]

I have a similar issue.
Does your usb port also behave like this perchance?

[earnest onyx]

Take out the module, correctly position the silicone pad inside the case, then put the module back in. This should fix the misaligned USB port.

[inner rock]

Thank you!

[dense hornet]

Yes but when i push it in, it’s fixed

Idk if this is causing the electricity stings

Tell me if its fixed for u the zaps pleasw @inner rock

[inner rock]

@dense hornet So far it seems like it did!

[dense hornet]

Lemme do it kmao