#Random keys doing whatever this is sometimes
1 messages · Page 1 of 1 (latest)
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This is the reddit post I made when this happened with the spacebar: https://www.reddit.com/r/WootingKB/s/whvXsyV298
Now, it's not happening with F4 anymore and it's F3? I have no idea why it's doing this, maybe a faulty PCB or something.
How's the keyboard connected to your PC?
Is the firmware up to date?
It's connected to my dock that's connected to my steam deck and yes, the firmware is up to date
Now it's also happening with F2
But F2 isn't constantly on, it stops doing it sometimes
And then it does it again when I press it
If the dock doesn't have its own power supply, it will cause issues like this. Try decreasing RGB brightness and use shorter cable, if you have one.
It's docked
I mean it's powered
45w I think
A keyboard doesn't take that much power, right?
Decreasing the RGB brightness does absolutely nothing
And I'm using the cable that came with the keyboard if that's what you're asking
If I unplug the dock power cable, it stops doing that for some reason?
And now it's fine again?
What the hell is going on?
Sounds like a power delivery issue, the keyboard might not be getting stable power when it's plugged in a dock. If you have a PC or laptop, you could try plugging it there, to rule out that the issue isn't the keyboard itself.