Keyboard exchange

[remote estuary]

I recently incorrectly received an 80 He Zinc alloy black, Would it be possible to send this back and get the correct 80 He Zinc alloy white? How would I do this?

[golden talon]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[sturdy canyon]

Reach out to support https://wooting.io/support

[opal needle]

if yoi prdered a different color than you received definitely reach out to support

[flat horizon]

Just to clarify - Did we send you the wrong thing? If so please reach out to support BEFORE returning anything.

If it is a simple matter of regret, you can use the hub to pay for a return label to return the product(s) within 30 days of receiving it.

[remote estuary]

ok thank you, Would I just get store credit for returning, or could I directly swap for the white version ?

[remote estuary]

No. It's a matter of regret

[flat horizon]

You would receive a refund to your original source of payment. No credit or exchanges. 🙂

[remote estuary]

ok, would I be able to change the payment source, or is it just stuck with the original ?