Backorder

[shell plank]

Hi,
I ordered the white 60HE v2 with black keycaps and also a wrist rest.
When completing my order the wrist rest was in backorder.
I placed my order on hold, reached out for Customer Support and re-scheduled the wrist rest.

Now I am very unlucky because the keycaps are in backorder. Is there a way to circumvent this?

Kind regards

[haughty apex]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[cursive ravine]

how were you able to reschedule the wrist rest?

did the support do it for you?

[shell plank]

Yes. Otherwise I would have to wait until mid February.

[cursive ravine]

Had the same problem & just cancelled my order. Support didn’t answer :/

[shell plank]

Would be nice if the website shows when things are in back order when you are in order process and adding stuff in basket instead of a surprise after checkout.

Guess I’ll have to wait to mid January. Not to keen to pay another fee because of sub €50