#where can i set my order on hold?

1 messages · Page 1 of 1 (latest)

shell cragBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

celest zodiac
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in the hub the bot linked

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an order can take up to an hour to show up in your account after placing the order

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there is stages where you can hold it anymore

winged bone
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where?

image.png
simple bronze
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On the right. But it looks like it's already submitted or shipped so not possible?

winged bone
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not shipped "ready for package"

simple bronze
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Show the entire page.

winged bone
simple bronze
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Like it says. Your order has already been submitted to the warehouse. We can't touch it anymore, and that means you can't hold it either.

winged bone
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yes but the mail sayd that i have to hold it

simple bronze
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What mail? Need more context.

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I'm looking at the order, and I don't see us sending any kind of mail telling you to hold the order?

winged bone
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I asked Chatgpt how to cancel the order, so i was on the website an i have done a ticket with cancel the order.
after that i got a mail with hold the order

simple bronze
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Asking ChatGPT was probably the first mistake - Anyway it is too late to cancel the order.

winged bone
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is not shipped so i have done this after the message in the mail

simple bronze
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That has not shipped yet And unfortunately it has, in terms of being able to hold it.

winged bone
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so i have to wait till it’s arriving at my home an i can’t send it back after that?

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can*

simple bronze
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Unless the courier lets you refuse delivery ahead of time? Yes unfortunately.

winged bone
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Yes, but I can send it back with the return slip because I have a warranty, right?

simple bronze
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You can purchase a return label to ship it back, if the courier won't let you refuse delivery.
No relation to warranty - that's just our 30day return service (Warranty is for defects and issues)

winged bone
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Ah okay, so i’ll ship it back than i guess

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thank you for your Help!