80HE Delivery error?

[worn holly]

Ordered the 80HE stock on the 25th and the checkout said everything was in-stock and the order would arrive in 5-10 days (Canada) but when I ordered it and went to the Wooting Hub, It says the item is on Back-Order and that the estimated delivery is now Feb 10-23?!?! I hope this is an error and I don't need to end up waiting 2 months for the board when I was under the impression it would be relatively soon before I proceeded to pay for it :S

[untold furnace]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[lucid shadow]

according to one of the wooting staff theres a glitch in the system, it should be resolved on monday.

[midnight sierra]

are u EU ? i have this problem too

[dusky bloom]

i ordered mine 3 days ago and my estimated delivery says 17-29 january

[worn holly]

No im in Canada

[worn holly]

I mean hopefully yeah, would be pretty fucked up to order something with the impression of it not arriving in 2+ months lol

[midnight sierra]

it s still slow

[dusky bloom]

yep and i guess the “glitch in the system” is about the site showing that its in stock not the delivery date

[midnight sierra]

it s showing that it s not stock

in the hub

[lucid shadow]

same for me, i ordered yesterday

[dusky bloom]

in hub yeah, but i meant on the site where you buy it

[midnight sierra]

ye i hate this bug

[lucid shadow]

''If I had to guess it's a glitch in our warehouse stocking system. It thinks we don't have any, but our actual shop system says we do. So two people arguing over which number is correct.''

owwel we will find out on monday

[midnight sierra]

who said that

[lucid shadow]

Mansen

[midnight sierra]

who s mansen

[lucid shadow]

One of the wooting staff

[midnight sierra]

oh ok

[junior fable]

I have this issue too and also live in canada as well ig we just wait and see

[midnight sierra]

i can t wait

i m exciteddddd