60HE+

[onyx tangle]

Hi may I know why I can't update my Wooting 60HE+ to v5.2.2?

[fair island]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[normal coral]

that is the wootility web utility version not the 60he

[onyx tangle]

my friend have 60HE v2 means that I can't copy his profile, since it is stated that my Web is not updated?

[normal coral]

is he on any sort of beta version?

[onyx tangle]

no, he has v5.2.2

[normal coral]

then it must be bugging

[onyx tangle]

what steps do I have to do?

[normal coral]

im not familiar with wootility so i wouldnt have the slightest clue but it may also be possible that u cant share profiles from v2 but im not sure