I bought the Wooting 80he and the shipping said 10-15 days and now when I go into my orders it’s saying it will arrive 12-28th. I needed it so I could get for my brothers birthday. Now Wooting are refunding but will take 2 weeks 😲 and won’t have enough money to buy my brothers birthday a present is there any way I can get a refund faster or swap my order to a different keyboard?
#Shipping for Wooting 80he
covert bramble
ornate hollowBOT
I bought the Wooting 80he and the shipping said 10-15 days and now when I go int...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
cosmic harbor
Good luck getting a response from their support forms... I have been waiting months for a reply in relation to an issue with my 60HE+.
I tried making a support post in here too and instead of helping you, you get fobbed off to their support form which don't get replies even when it's not a busy period.
raven rivet
To be fair both #❗│important and the immediate bot response make it very clear that Discord is not a support platform. We're replying to support tickets as fast as we can, holidays not withstanding.
cosmic harbor
Perhaps it should be a support platform 🤷🏼 I can get replies here letting me know "this isn't a support platform"
But the actual queries I need help with? I am left in the dark.
Sorry to be "that" customer, but somebody has to let you know your customer service is sub optimal vs industry expectations.
raven rivet
Perhaps it should be a support platform 🤷🏼 I can get replies here letting me k...
We'll never do customer support on a platform we don't control that has no way of handling conversations privately and safely.
I am responding now, casually without having to log into any company software - on my day off. To answer general questions, not specific to an order.
Your tickets won't get responded to any faster, if we add another platform. It would remain the same (or be slower due to new systems)