I can’t screw the keyboard into the aluminum chassis. There are no parts, screws, or mounting points

[lusty sierra]

I don’t have the possibility to secure the keyboard to the aluminum case. There are no parts or screws that allow me to “fix” the keyboard to its aluminum base.

As a result, if I move the keyboard while holding it by the WOOTING fabric strap, the keyboard can separate from the aluminum case, and when I move it, the internal electrical connection also moves inside the chassis.

What should I do?

This step in the assembly video is not possible for me:
https://youtu.be/DF6i5ozV5bY?t=344

[obtuse pivot]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[stiff flame]

Alright - a few steps back. What did you order exactly?

[lusty sierra]

i ordered this , but during the campain

around early december

with alu case

french keycaps

classic space bar, everything good, smooth etc, but , my keyboard is not "locked" to the alu case

there is no screw or anything else in the box to fix it to the alu case

[stiff flame]

It's not supposed to be "Locked". It's friction fit.

[lusty sierra]

hmmmm okay

but the usb cable , or when i'm supposed to take it,
If I pick it up using the “Wooting” strap as intended, half of the keyboard falls off.

the usb connector just move from where he is supposed to be also

[stiff flame]

You're not supposed to pick it up using the strap.

You're supposed to lift the entire keyboard, and not rotate it upside down.