ebon pike
My address was correct the first time. I've updated it since. Please check it asap so I can have my order sent out.
I know you're busy this time of year and this just makes me more frustrated that your systems suck and flagged my order for no reason.
sand lilyBOT
My address was correct the first time. I've updated it since. Please check it as...
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woeful monolith
No one can help you here. Reply back to the email for assistance, please 🙂
ebon pike
I already did. Its a terrible experience to be honest that I am having with your website and ordering process in general.
My address was correct and your systems flagged it. I've never had my address flagged in the 20 years I have lived here? Also I have ammended it so that the automated system wont flag it again, now I have to wait for manual approval? I just want my order to be processed. Do I have to cancel my order for the THIRD time to get my order automatically delivered like I am trying to do?
woeful monolith
It's the holidays. We're working as fast as we can in spite of the days not worked. Cancelling your order is unlikely to help matters.
ebon pike
Depends - If you're going to take 2 days to respond, it will indeed be faster for me to cancel this order and place a new one.
woeful monolith
Which risks getting flagged once more. Also we still need staff around to help process a cancellation.
ebon pike
I just want my order delivered asap, its why I cancelled the first order. You told me that everything was in stock, then at the end of the checkout process asked if I wanted to add additonal items, I chose the travel case. Later when I logged into the web portal it told me my order would not be sent out until the travel case was in stock which was ages away. So I cancelled the order and placed a new one because I was angry that you didnt convey this additional item would delay my entire order.
And now this issue with the shipping address? I don't understand how you can fuck up a order process this badly. Just improve your UX when it comes to adding additonal items, indicate they can delay the entire order if not in stock and improve the system you are using for flagging addresses as clearly it sucks.
woeful monolith
You're more than welcome to mention this in your support ticket as feedback. There is however nothing I can do for you here.
ebon pike
Its not in my interest what you do with the information - I'm just raising it to you that it sucks as an experience and will likely cause frustration for future customers, I don't have the time to submit another support ticket - sorry
Please get someone to flag my order as being okay to ship out. I am not happy waiting in a line of support tickets given that the issue that caused this was automated and caused by some terrible address checking system
woeful monolith
Again I cannot help you here. Discord is not a support plaform. If you require assistance, a support ticket is the way to go.
https://discord.com/channels/167181566978555904/379952566882271232