wooting 60he+ not responding

[upper sail]

I was updating my wooting keyboard and mid update my keyboard got accidentally unplugged and now will no connect anyone know any fixes

[knotty jay]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[upper sail]

browser says no compatible device found

[rapid cedar]

His Firmware is broken and the PC isnt finding it anymore. Not a Software issue

[rapid cedar]

I think you should try to reinstall the Wooting Firmware somehow. Idk how tho

[twilit flower]

Does it say that on the Help page?

[upper sail]

Going to hard reset my pc and try some more trouble shooting in the morning

[potent drift]

If the keyboard has a corrupted or incomplete firmware, it should result in the device being in "Wooting restore" mode until new firmware can be uploaded.

For Wootility, there is an issue if you press "Initialize a device." button the keyboard wont detect the device in "Wooting restore"

so make sure you press
"Try out Wootility > Help > Select device/layout > and press Reset device" near the bottom.

The keyboard should be detected here correctly if it is in Wooting restore mode.