Cant use wootility with my new keyboard

[gaunt whale]

Hey so i just received my wooting 60he V2 and that's my first wooting keyboard, but when i've downloaded wootility it ask me to update the firmware so i launch the update but at step 3 of the update it just says there is an issue and that i need to un plug and replug the keyboard but when i do it the keyboard dont work anymore and i need to restart the pc to make it work again, i was so hyped to get a wooting but if i cant remapp the keys and can't adjust fast trigger my wooting wont be better than m'y old keyboard 😅

[weak nimbus]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[timid notch]

I think you can temporarily use the online version of wootility, Hope this helps !

[gaunt whale]

It doesn't work either

The keyboard firmware dont want to update, the keyboard is detected but at when i try to update the keyboard isnt detected anymore

[proper mountain]

Choose "Devices by container" please

[gaunt whale]

Dont worry i've found a solution 🙏🏻

I dont know how it worked, but from nowhere i've retried and it worked 😅

I really want to thank you

[proper mountain]

Ah nice, but still odd that this happened. Is the keyboard plugged directly into the motherboard using the included cable? Do you have any RGB softwares running in the background? They can interfere with Wootility's connection to the keyboard.

[gaunt whale]

Yes the keyboard is directly plugged in the motherboard with the included câble and i dont use any RGB software

[proper mountain]

Welp, at least you were able to update the firmware and keyboard works now. Enjoy