WOOTING 60HE UPDATE FAILED. keyboard disabled.

[normal gale]

Just decided to do an software update and literally everything went wrong. Its stardet updating and stopped by 3/11 and then it said failed the installation, was and is disabled even after unplugging it multiple times, then i decided to turn of my pc by pressing the button and it didn’t turned on. Now after 1-2h i fixed my pc but the keyboard is still disabled, how to fix it. (Speaking from the face of every user: stop with the useless updates almost every single day, im like hella mad rn

[brazen spire]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[stiff pike]

Open Wootility, click help on the left and go through the factory reset process. 🙂

[normal gale]

Just did it.
Could you tell me and my friends for the future if there are any latency difference of not updating it?

[normal gale]

@stiff pike