How to track my support ticket? | Wooting | Page 1

vital wedge Dec 19, 2025, 1:06 PM

#

Hey there, my question in short is:

how can I track the support ticket responses other than email replies?

I’m not sure if my response is received by the support team, and I couldn’t really find a section on the Wooting Hub for tracking support tickets.

Also, my ticket was about the shipping of the pre-ordered 60HEv2, batch EU-marionet-0, where it’s been stuck at “Label Created” from UPS. It’s been over a week and half, not sure what’s happening.

Appreciate the help and comments in advance!

safe spearBOT Dec 19, 2025, 1:06 PM

#

vital wedge Hey there, my question in short is: how can I track the support ticket respons...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...