#Keyboard spamming keys since new firmware update.

1 messages · Page 1 of 1 (latest)

urban swift
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Ever since I updated to the new firmware whenever I am on main profile my Wooting 60HE spams every single key and completely freezes up my entire PC after a few seconds. I swapped to a custom streamer their profile on profile 4 and it fixed itself however now whenever I want to backspace, shift, enter or use the fn key on the right side of the keyboard they don't work whatsoever. I have tried going back to an old firmware, using several different usb ports, and I tried resetting and restoring however it says it timed out trying to find the bootloader. I am writing this using said keyboard so it clearly still functions somewhat correctly, it's just partially not functioning and it all started when I updated the firmware to the newest version last night. Is there anyone that is able to help me resolve this issue?

sage mulchBOT
# urban swift Ever since I updated to the new firmware whenever I am on main profile my Wootin...

Thanks for posting your support request!

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urban swift
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Also to add, whenever I swap back to main profile the issue returns.

mild token
# urban swift Also to add, whenever I swap back to main profile the issue returns.

The latest update has caused issues with old profiles not applying previous settings to the new standard correctly, resulting in phantom presses

You can attempt to edit the rapid trigger sensitivity value to any amount and click (Save to keyboard), then change it again to manually assign the new values, effectively correcting the problem

note we also released a new update a few minutes ago that should help. Still working on making a fix for the old profiles that are broken