After I updated my keyboard and rested it now it won’t connect back to the HID device. I can hear the noise when you plug and unplug but I can’t type or connect it back. Please can someone help me with it.
#Won’t connect
sonic creek
celest lynxBOT
After I updated my keyboard and rested it now it won’t connect back to the HID d...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
oblique charm
Open Wootility and click help on the left side.
sonic creek
I already tried restoring it but it says I have to connect the HID which it won’t show up for one of the steps
@oblique charm
tulip jewel
Can you check Device Manager if the keyboard is detected as "Wooting Restore"
oblique charm
Try using the app instead and a different USB port.
sonic creek
Try using the app instead and a different USB port.
I tried a different usb port already but i’ll try the app
sonic creek
Can you check Device Manager if the keyboard is detected as "Wooting Restore"
how do I check that
tulip jewel
sonic creek
Theirs nothing that says wooting restore
sonic creek
Try using the app instead and a different USB port.
How do I get the app?
tulip jewel
Try manually putting the keyboard in restore mode:
Unplug your keyboard, then hold the top-right and the bottom-right keys. While holding them, plug the keyboard back in. After that, press 'Reset Device' in Wootility > Help > Troubleshoot.
tulip jewel
Looks like it's stuck in restore mode
sonic creek
How do I fix that?
oblique charm
tulip jewel
Can you try restoring with the desktop app one more time: https://wooting.io/wootility
Also if you have access to another PC or laptop, attempt to restore it there