#Wooting 60HE Failed update and is now unusable

1 messages · Page 1 of 1 (latest)

unkempt olive
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Hi, my Wooting keyboard was mid update and it started triggering everything possible with keybinds.

My computer went into the security options and then went completely dead. I have disconnected the Wooting keyboard but I can’t plug it in without it constantly muting/unmuting audio as well as screen recording, playing music, dimming my screen and taking screenshots.

Please help 🙁

noble tokenBOT
# unkempt olive Hi, my Wooting keyboard was mid update and it started triggering everything poss...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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unkempt olive
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I’d also like to add that I can’t plug it in to troubleshoot it :/

feral island
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If you follow the steps to put it in restore mode before plugging it in it shouldn't press anything

unkempt olive
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I’ll give it a go and report back.Thank you 🙂

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I don’t have that choice 🙁

feral island
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When using the downloaded app there should be a skip option somewhere I believe, otherwise the button from the guide above is on the web app

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Or you can try to just "Go to Wootility" and follow the same steps on the left

unkempt olive
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Got it thank you !!!

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I do now have this message?

feral island
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When trying to go through the reset? It's not an error I've seen before

proud canopy
# unkempt olive I do now have this message?

So I don't think the keyboard is in Wooting restore mode from what was said earlier, as the keyboard finished the upload and restart, then had phantom key presses

This may be an issue where the profile is corrupted (due to the update) and causing massive amounts of phantom inputs, resulting in the current issue

Can you attempt the steps below to place the keyboard into "Wooting restore" mode manually, then attempt a restore

this will also wipe the old profile causing the issue