Is this normal? Wooting 60he v2

[lime sigil]

Hi guys

Got my wooting v2 today, initially very happy with it but when I went to plug it in I noticed the cable didn't fit, then I had to push down like in this video to plug it in.

Is this something I can fix myself or an issue that it needs to be returned for?

Thanks

[iron vapor]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[pallid jackal]

Remove module and put it in tilted to bottom port first

And squish in

[hot minnow]

Is there any guide online on how to remove the module?

[lime sigil]

^ yeah ngl I've never modded a keyboard etc, it just came like this today so forgive me if i'm not too technical with it

[hot minnow]

Also while you do this, you might wanna also switch to the foam dampening (if you like the sound better)

Since you’ll be pulling up the module anyways

[pallid jackal]

@lime sigil remove alt on right side put Orange thing in hole and pull up

[lime sigil]

thanks

[lime sigil]

done this, thanks. the rubber dampening wasn't aligned properly

seems alright now thanks.

[south cypress]

we received a few tickets with this issue so we made an image guide on removing the module and checking if the silicone is aligned

feel free to use it if it comes up in Discord

[pallid jackal]

SO IT GOES HORIZONTALY?

[south cypress]

Yea

[pallid jackal]

In quick start guide is vertical

[south cypress]

bit lost on that it looks the same on the quick start?

[pallid jackal]

Flat L from module puller points to number row on quick start on yours points to the left

[south cypress]

the picture on the left is for the split spacebar