Is it’s normal to wait 11 working days for an order adjustment ?

[tepid ore]

I made an order adjustment for some switches on my v2 preorder on the 29th of november and still haven’t gottegris a response, just wondering if this is normal.

[raw garnet]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[rotund barn]

Normal? No. Due to the sheer amount of tickets for order edits we've received as a result of the founder's campaign, black friday and 60HE+ price adjustments? Yes unfortunately.

We're going through them as fast as we can.

[upbeat ruin]

Also check your spam folder

[tepid ore]

Thank you for the swift response, only wanted some reassurance that it wasn’t lost and I got that now. Much appreciated.

I fully respect the situation and know you guys are swamped and are working as fast as you can.

I will keep checking my mail (and spam folder) and hopefully it will be responded to before the order ships 17-29th.

[tepid ore]

@sweet stirrup saw you respond in a thread that the latest tickets you guys have are from the 12th of December. Mine was made the 29th of November.

If it’s inappropriate to tag you here please remove my message.

EU378703H and yes I have checked spam.

[sweet stirrup]

That was a mistake on my part. I thought the original post was regarding a technical ticket,

for refence we have different mail boxes

As the issue is for orders, that changes the matter.