#Problem after update

1 messages · Page 1 of 1 (latest)

jagged marten
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My keyboard stays pressing random buttons like “I” “/“ and a lot of other ones

royal trellisBOT
# jagged marten My keyboard stays pressing random buttons like “I” “/“ and a lot of other ones

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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tardy mountain
shut perch
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@jagged marten Does this happen if you create a new profile?

jagged marten
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No, it started happening when I updated my keyboard and it even happens when I’m trying to unlock my pc

shut perch
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Make a new profile and set your settings then?
If the issue persists even with the new profile, downgrade the firmware:
https://wootility.io/?test-builds=true > Settings > Updates > Select test build > v2.11.0+rollback

tardy mountain
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Based on the video I sent, does this behavior indicate a possible defect in the Q key module on my Wooting?

shut perch
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That looks like a messed up calibration

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Replug it

tardy mountain
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I'm out of the house now, when I get there I'll do it my friend.

tardy mountain
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Thank you everyone for your help! Official Wooting support noticed a possible firmware issue and asked me to test a rollback/beta firmware. I'm testing it now and letting you know if there's anything new.

fallen rock
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Same here. It happened to me right after the update too. Have a feeling the update messed up the onboard profiles. My keys started spamming by themselves, and pressing one key would trigger a bunch of nearby keys at the same time. A hard reset fixed it for me.